Nationwide Movers USA

If I could leave zero stars I would. I only hope my review will help others avoid the cluster I dealt with today.

I got an estimate from the company, provided them a thorough inventory list, checked the list with the rep (Mark) several times and all looked good. We didn't have a lot to add to the load. They charge by the cubic foot which is ok IF they would actually estimate by accurate cubic foot. It's their business, isn't it, to know how to estimate cubic feet? It's certainly not my area of expertise and it shouldn't have to be when you pay out the wazoo for moving services.

On the day of the move, the movers come in and, low and behold, they estimate my cubic feet is more than twice what was on the estimate. Well, by this time, they've got you over a barrel and what can you do? I called my rep (Mark) and talked to a customer service manager but was told "your furniture must be larger than standard". Last I knew, a queen sized bed was a queen sized bed and medium boxes were medium boxes. What a crock!!! The onsite mover's updated estimate was $6,000 additional...yes additional.

So...we had them load up the stuff they could in the truck sent and will have to move the rest of it ourselves. Still paying the whole amount they quoted because, well, it's non-refundable and we have to get it moved.

They offered to move the additional stuff for a measly $4,200. That's what their customer service had to offer...nothing. I told them I'll deal with it myself.

Move size: 4+ Bedroom Home Service cost: $10000

I had a move from South Carolina to California in December 2012. They were two days late for pick up could not give me any reason why. Never was told that my stuff went to storage before it was sent to California. Made several calls but no one would call me back. Finally get a hold of the actual driver that explained about my stuff being storage that is why the late delivery. When they arrived most of my boxes were messed up. They broke a coffee table and I have a missing book case. They rush me thru my inventory the delivery guys could not even speak english. Then came my calls to the main office on the damage stuff. May several calls and emails and as of today 5-2-2013 still nothing..I WILL NEVER HIRE THIS COMPANY OR RECOMMEND THIS COMPANY TO ANYONE..

Service cost: $3300

I was a little nervous because ali gave me such a great price. ali was there from the begining to the finish of the move. She included full packing in the price. The dispatch office called me and scheduled my time of pickup and the movers were there early.The foreman Larry was so helpful and explained everything to me and labeled all my boxes so when I unpacked, it was so easy.   When the delivery driver gave me a 24 hours notice that he would be there he even waited 1 hour until I got home after work. I work for a big Corporation and I told the head of personell about my experience we should use this company for all future employees moves. .

Service cost: $3780

I have a reservation to move my items out of a storage unit today and I have been speaking with the company for days now. Finally today is here and I am back to scratch because I have not heard from them. Last week I spoke with a rude dispatcher who asked me to find another company if I didn't like his tone of voice, which was very distasteful. Over the weekend, the manager (Mike) had promised to email me paperwork that never came through. I called him again to ask if we were on schedule and about the paperwork and that was in vain.  So I suppose I should be thankful that my items are safe in storage and that I did not go with a company that cannot be trusted from the very beginning.  I di have to admit that Dee, the sales lady was exceptionally kind and I guess she wouldn't be aware of what is going on out in the field while she is behind her computer desk. .

Service cost: $850

I am very much unsatisfied with the moving provided by Nationwide Movers USA. My rating is very very poor. The items were picked up 1 day earlier than date decided. The manager from Nationwide promised that items will be delivered withing 7 to 8 days, but it took almost 21 days to deliver the goods. The items were loaded to a first Truck from North Charolina using lot of space and the executive gave an estimate for 950 square feet @ the rate of $4.75 per square feet.The initial rate which was finalized per square feet was $2.75. Items were loaded to another Truck which delivered at New Jersey and the total space was less than 500 square feet. This way company fools the customer and claims double the money for moving. The items were not handled carefully and lot of items were broken. The electronics sorund sound system is missing. Computer chair legs are missing and is broken and I have to trash the chair. The dinning table chairs are damaged. The box and mattresses of bed were damaged and dragged on the floor. There were lot of dirty stain on it. Lot of photo frames and glass items are broken eventhogh it was packed very safely. The delivery driver and other helper were very much rude and unproffesional and they threten not to deliver the items at our home. They charged extra $200.00 in cash in advance before delivering the items at my house in New Jesey. The company executive fooling the customer  and the Truck which delivered the items are not from Nationwide movers. They do not respond to your phone once they get confirmation and once the items are loaded to their truck.  .

Service cost: $3470

 The pickup: I was told that I would receive a phone call 24 hours before my items were picked up. They were to be picked up on May 22. I only found out on the morning of May 22 after I called them that the driver was to arrive between 2-4 PM. However, I never heard from the driver until 2:15 pm that day, when he (Ruby) informed me that he wasn't sure when he would be there, maybe 7 at the earliest. I could not be available at that time, so he came the next morning. I was told he would be there at exactly 8, but he did not arrive until 9. Next I was charged an extra $800, despite the fact that I specifically asked Dee when booking my move if there would be any extra charges and her response was "only if you have more stuff that you said you have." My original estimate was for $2000 flat. I actually had less stuff moved, including less a sofa, loveseat, adult bike, 32 inch tv, and 13 large (5 cf) boxes. Nonetheless, there was an extra $525 just for space of items. This violates the 110% rule.  Then I was charged an additional $275, despite the fact that I had specifically asked about extra charges.    Delay in items, rudeness and miscommunication - When I booked my move, I emphasized the necessity of having my items arrive by June 10. Dee asked me for a 2 day window in case, I agreed to June 10 or June 11. I moved across the country from North Carolina to California. I am a resident physician who works 100 hours per week, and I knew that I was starting on June 12. Because of this, I even had my mother and my brother fly out from Milwaukee to help me move, $260/ticket. I called Nationwide movers USA on June 3, and Dominique confirmed that my items would arrive by Monday June 10. I then called again on Friday June 7 around 1 pm, when I was abruptly told that my items would arrive in approximately 14 days. I was shocked and upset. No one from Nationwide movers USA had called to tell me this. If I hadn't called, I would have been waiting for my stuff on Monday to arrive, without knowing. Domique would not give me any more information, and said that someone would call me back in an hour. No one called. I called back again in about 1.5 hrs, and again she told me the same thing. Again, and again. No one called, and I called back, and no one would give me more information. It came to the time when no one was in the office. Finally, I called their booking number, when some nice man got in touch with a man named Robert. Robert called me back around 7 pm, and told me that the truck would leave on the night of Sunday June 9, and arrive likely by the end of the week. He said that I shouldn't have expected my items to arrive if I hadn't gotten an email that said the truck left, as was written in the contract. I said ok. The week went by. I was now living in an empty apartment with nothing in San Francisco, and my mother and brother came with nothing to help me with. I purchased some clothes to go to work with, as well as a foam mattress pad, comforter, and pillow to sleep on the floor. I called Nationwide movers again on Friday, June 14 and after attempting to get in touch with someone numerous times again, he told me the truck left late (again he never called to update me), and I should get my stuff in 4-5 days. I never had gotten that email that my stuff left, apparently a violation of the contract. Furthermore, he said he would email me the name and number of the driver. He never did. I called again multiple times on Monday to get the name and number, finally he gave it to me. I called the driver, Garno, but he never called me back. I waited again a few days, had not heard anything. On THursday, I called the office for an update. I was told that Garno would call me but he never did so I called back. At this point Robert threatened me that if I kept calling, he would send my items back to North Carolina. I was appalled and terrified and didn't know what to do. He had all of my worldly possessions, I had just moved across the country, was starting a new job that was very stressful in terms of hours and saving lives, and I felt very vulnerable. My items finally came on June 25. I received a phone call the on June 24, that they would arrive between 12-2 pm on June 25. I had to hire someone to be at home to pay them and let them in. They didn't arrive until 3:45 pm.

Service cost: $2800

User BEWARE of Nationwide Movers USA
On May 20, 2013, I received a call from Wendy Montilla at Nationwide Movers USA (Nationwide).  She had received my online request for a quote for my move from Rocky Mount, North Carolina, to Dallas, Texas. She asked me to complete the inventory list, and she then would be able to provide me with a quote.   After completing the inventory list, I received my quote from Nationwide on May 21, 2013. The quote given was for $1,098 -- (I was only moving a queen-size bedroom set and personal belongings).  On May 31, 2013, the pick up date was set with a "two-day window" for Saturday, June 29th, or Sunday, June 30th, with a preference for the 29th -- (which fit perfectly into my travel plans I discussed with Wendy; which also are discussed below).  Wendy told me I needed to provide my credit card information at that time and pay a $50 deposit to hold the reservation.  I signed the contract at that time and provided the credit card information.   I contacted Wendy several times in the weeks leading up to the move with questions and my updated inventory list.  She told me all I needed to do is provide her with my final inventory list a day or two before the move date.  On Thursday, June 27, 2013, I called Wendy to provide her with my final inventory list and to learn when the movers would be arriving at my apartment.  She returned my call on Friday, June 28, 2013, and we updated the inventory list to reflect the final items being shipped.  She told me she would speak with Nationwide's dispatch department, and she would call me back within the next hour to let me know when the truck and movers were expected to arrive at my residence.  Because I had not heard back from Wendy, I called her again about two hours after our first telephone conversation on June 28th.  She told me that somebody would be calling me with the pick up date and time.  At approximately 9:30 p.m. that evening (Friday, June 28, 2013), I received a telephone call from a man calling from telephone number (713) 836-1806, which is a Houston, Texas area code telephone number.  The man, who later identified himself as Mike, informing me that he was the mover from Nationwide Movers USA, and that "we will be arriving" at my residence the morning of Sunday, June 30, 2013 -- (because he used the word "we", I was of the impression Mike was one of the movers who would be arriving at my home with the moving van, but it could be that he simply was informing me that the Nationwide truck and movers would be arriving at my house on June 30th).  Mike further told me that there was a chance "we could be there" (i.e., at my residence) sometime during the evening of Saturday, June 29th, but that depended on whether "we are able to leave South Carolina early enough."  Mike also informed me that he would call me on Saturday if they would be arriving at my apartment that evening.  It was at the end of this telephone conversation that I actually asked him for his name, and that is when he told me his name is Mike.  I did not receive a call from Mike or any other representative of Nationwide on Saturday (June 29th).  Based on my June 28th telephone conversation with Mike, I understood that to mean the movers and the truck would not be arriving that night, but instead would be arriving at my apartment on Sunday morning (June 30th) .   On Sunday morning at 7:32 a.m. (EST), I placed my first telephone call to the number from which Mike had called me on Friday (i.e., 713-836-1806).  There was no answer at that time, and I instead received a voicemail recording informing me that I had called "Nationwide Movers USA" dispatch office, the mailbox was full, and I could not leave a message.  I called that same telephone number again at 8:26 a.m., and a man answered. I asked if he was Mike, and he said yes.  I then asked him "what time will you be arriving at my house for the move."  He then stated that he had told me they would be arriving Monday morning (i.e., July 1, 2013).  When I reminded him that during our Friday evening telephone conversation he assured me that the moving truck would be arriving at my residence no later than Sunday morning, he said the truck was still in South Carolina, filled to the ceiling, and he did not know if they would arrive on Sunday.  He told me he would call me back in 2 hours and inform me of the pick up time.  (Base on this telephone conversation with Mike, it seemed pretty clear that he was not one of the men in the Nationwide truck that was supposed to have arrived at my residence that Sunday morning.    While I waited for Mike to call me back, I placed several telephone calls to the toll-free number for Nationwide Movers USA and left messages for Wendy and I left messages on the office's general voicemail.  After waiting almost 4 hours for Mike to call me with the updated information he thought he would have for me within 2 hours,  I called him again at 12:17 p.m.  My call went to his voice messaging, so I called again a minute later.  That second call was answered by a man, but I immediately was put on hold. After waiting on hold for two minutes, I hung up and called again. This time there was no answer at all, and the call went to voicemail. I then immediately called again from a different phone number, and Mike answered on the first ring.  When I asked him if he had an update on when the movers would be arriving, he said that they may arrive Monday morning, but he would have to call me in the morning to let me know for sure.   Thereafter, I continued to call the toll-free number for Nationwide Movers USA and leave messages.  My mother called Mike at about 1:30 PM, and he told her that the truck had not left South Carolina and would probably be leaving on Monday morning.  He said that they would arrive for a pick up between 4:00 p.m. and 6:00 p.m. on Monday (July 1st).  When my mother asked him why the pick up time had changed since the confirmation call,  he denied ever even having a telephone conversation with me on Friday night. At this point, in light of Mike's absolute dishonesty about our Friday conversation, I started questioning the overall business integrity of Nationwide Movers USA.  I did not hear back from Mike or any other Nationwide representative on Sunday.  On Monday morning I began calling Wendy's extension at Nationwide at 8:36 a.m.  I did not get through to Wendy until 9:15a.m.  Wendy said she was unaware of the situation, so she would have to call me back after she spoke with dispatch and her supervisor.  After waiting and not hearing back from Wendy during the next 2 hours, I called her again. This time she told me that her supervisor was supposed to be calling me.  She acted as if she was surprised her supervisor had not already called me.  She said she would talk with her supervisor again and I should hear from him within the next 10 minutes. After waiting 20 minutes to receive a phone call from her supervisor, I again called Wendy.   This call was not answered, and instead went to her voicemail.  I left a message informing her that I still had yet to hear from her supervisor or anyone else at Nationwide, and I requested her to "please return my call."  I never received a return call from Wendy, her supervisor, or anyone else from Nationwide -- not even after having called Wendy seven more time that day, and each time requesting that she "please return my call." There were several occasions when I call Nationwide to speak with Wendy, Mike, or someone at the dispatch extension that I was placed on hold. While waiting on hold, I heard a recording stating something to effect that "customer service" is Nationwide's number one priority.  So, coming to the realization that my pleas to Wendy and her supervisor obviously were being ignored, I next turned to the "Customer Service" department at Nationwide Movers USA.  I called the toll-free number and select the option for customer service.  I asked to talk to a manager or supervisor and was told that all supervisors were in a meeting.  I spoke with Dominique who identified herself as the "Customer Service Manager."  Dominique told me she would get the information on when the truck would arrive at my apartment and immediately call me back. This telephone conversation with Dominique occurred at 1:25 p.m. on Monday, July 1, 2013.  As was the case with Wendy, Mike, Wendy's purported supervisor, and everyone else at Nationwide up to that point in time, I never heard back from Dominique.  At approximately 3:00 p.m. that day (Monday), I asked my father to call Nationwide to see of he could get any more assistance and information than I had been getting for the past several days.  When he called and spoke with Wendy, she told my father he would have to call Dominique. When my father called Dominique, she told him that Nationwide did not have a truck anywhere near my home, and she could not even give him an estimate of when or what day a truck would arrive. At that time my father and I made the decision to rent a U-Haul truck and do the transporting ourselves.  I called both Wendy and Dominique, both calls going to their respective voicemail, and left a message informing each of them that we  could wait no longer and that our only alternative was to rent the U-Haul truck to make the move ourselves. Those two phone calls to Wendy and Dominique were made at approximately 6:30 p.m. on Monday, July 1, 2013. It now is Wednesday, July 10, 2013, and I still have yet to receive a return telephone call or any other communication from Wendy, Dominique, Mike, or anyone else from Nationwide Movers USA.  From my earliest conversations with Wendy in May of this year, Nationwide has been aware of my needs and the reasons for my move from North Carolina to Texas.  Nationwide was well aware that my father was flying into North Carolina on Sunday, July 30, 2013, and that I needed the movers to arrive at my home, have everything packed into their truck, and be on the road prior to his arrival at 5:30 p.m. that day.  My father's and my plans were for us to drive my car from North Carolina to Dallas, and be able to make a vacation out of it on the way.  Our vacation plans did not necessitate us having to make the most direct drive from North Carolina to Dallas. Instead, we had planned on making a casual drive, with us sightseeing and spending time in various places we wanted to visit. Our first stop was to be Washington, D.C., to spend 2 to 3 days with my brother. Then we had planned on driving to and spending 1 or 2 days in Asheville, North Carolina; Charleston, South Carolina; Savannah, Georgia; New Orleans, Louisiana; and Austin, Texas; before we finally arrived in Dallas.  Those plans have all changed as a result of Nationwide Movers USA's "customer service" that purportedly is its number one priority. User BEWARE of Nationwide Movers USA!!  .

Service cost: $1098

The sales agent quoted us $4,500 for our NC to FL move. This number was obtained after verbally describing furniture in every single room, so I felt it likely the number would be accurate.

I was also worried about insurance, but the sales agent (Ron) said that if we used them to pack (which we did) risk of damage was very low because they are so professional, and in any case, the insurance only applied during packing and unpacking, and during the transit period an insurance of $10,000 applied to the whole truck, so anything damage during transit was covered. This put me at ease, so I signed.

This is where the lies came out:
- The move ended up being 8282 instead of 4500
- The raw cubic footage of the move was 50% off (around 6200) which is a ridiculously high margin given I had described everything. When they arrived, the moving crew expressed surprise at "how much stuff we had". But we had painstackingly described every piece of furniture in detail..
- There we additional fees which had been explained to us, so I can't fault those.
- However, they charged 700$ in "bulky item" and "fuel surcharge" on the final invoice. When I called "customer support" (I use the term loosely) they were unable to explain/justify the fees at all, and these had never been explained up front.
- They did about 1000$ in damage to my goods. However, after scrutinizing the fine print, I saw this "$10,000 insurance on items damaged during freight" was a complete, unadulterated lie. There is no such thing. There is only the .60/lb insurance, which of course would return to me about $5, rather than the 1000 of damage. I did not bother to file, as on top of that the claiming process is extremely onerous - clearly designed to discourage you from filing in the first place.

This is my second long distance move. The first time was using United. My biggest complaint then had been how much they lied about the date of delivery (stuff arrived 3 weeks late and United stopped responding to my calls and even threatened me) but at least the pricing was fair and they paid out insurance.

Nationwide are literally crooks willing to lie to your face, tell you whatever you want to hear, to get your business then hold your stuff hostage till you pay whatever they want.

Move size: 3 Bedroom Home Service cost: $8282

I have had a HORRIBLE experience with this company. They were so nice to me when trying to get my business. And gave me one of the best quotes out of all the moving companies, 950$ to move less than a studio apartment from florida to california. GREAT! The day they come to pick it up they load everything on the truck then tell me it is now going to be 1400$! How in the world does it go up that much when I had told them exactly what I was moving from the beginning, nothing changed. For them to take everything off the truck would be 1000$, what a joke. I couldn't afford that. After hours of arguing over the phone with "Mike" and him telling me maybe if I went out on a date with him before I moved then it wouldn't be so expensive..can you say dirtbag? Anyways they finally agreed to knock 100$ off. Still a rip-off. My items showed up in california over a week late. The movers are poorly handling items, one carrying my 50" plasma over his head. And what do you know, its completely smashed. They also drag 2 dressers into my room leave them in the middle of the floor and also, completely broken..both of them. And they wont take them down to the garbage for me, so me being a small female have to find a way to do it myself after I pay so much for them to move me. Then the guy in charge tells me 4 boxes are missing!! Is this really happening?! 4 boxes?! How is that even possible? I demand answers right away but of course he tells me its not his problem and I need to contact Nationwide. I send them pictures, explain what's missing, and then I never hear back. It has now been over 8 months since I moved!! Constantly calling them, begging for a refund, anything will help. My whole life was in that move. They dont  care. Every time I call I speak to the same guy with a heavy accent and he changes his name each time making me re-explain the story. I filed a claim with their insurance company over 3 months ago. Lousy 150$ refund (even tho its well over 5000$ in broken missing things), do you think I have gotten it yet? Of course not. I call them weekly asking where it is, they keep telling me they will deposit it in my account, still no money, months later. Finally last week I was so angry calling them again and start crying in frustration and they have me on speaker phone laughing at me calling me a "loser" because I need 150$ so bad. Im so disgusted with this company and the people in charge. It is not even the money at this point it is how rude, unprofesional, and beyond aggravating this whole experience has been. I know I will never see my money or items again I will try suing but not sure if it will work. Just do yourself a favor and DO NOT DO NOT use this company by any means. You will get over charged, ripped off, lied to, stolen from and have a bad experience just like every other person has.

Service cost: $1400

The company left me stranded in an empty apartment for a month before I got my stuff. Terribly rude, dishonest, and unprofessional.  Plus, they either lost or stole $1500 worth of stuff.
 
I would call, and they would cut me off, or hang up.  The manager told me at one point: "Do you want your stuff or not?" when I called to ask them why they hadn't shipped my stuff after 2-3 weeks of it sitting in storage.
 
After I canceled my travel plans so that I could wait around for them, it takes them weeks to get my stuff out.  Even then, they failed to deliver the legs to my table for another 2 months!  The worst!

Service cost: $1600