Nationwide Movers USA

If I could leave zero stars I would. I only hope my review will help others avoid the cluster I dealt with today.

I got an estimate from the company, provided them a thorough inventory list, checked the list with the rep (Mark) several times and all looked good. We didn't have a lot to add to the load. They charge by the cubic foot which is ok IF they would actually estimate by accurate cubic foot. It's their business, isn't it, to know how to estimate cubic feet? It's certainly not my area of expertise and it shouldn't have to be when you pay out the wazoo for moving services.

On the day of the move, the movers come in and, low and behold, they estimate my cubic feet is more than twice what was on the estimate. Well, by this time, they've got you over a barrel and what can you do? I called my rep (Mark) and talked to a customer service manager but was told "your furniture must be larger than standard". Last I knew, a queen sized bed was a queen sized bed and medium boxes were medium boxes. What a crock!!! The onsite mover's updated estimate was $6,000 additional...yes additional.

So...we had them load up the stuff they could in the truck sent and will have to move the rest of it ourselves. Still paying the whole amount they quoted because, well, it's non-refundable and we have to get it moved.

They offered to move the additional stuff for a measly $4,200. That's what their customer service had to offer...nothing. I told them I'll deal with it myself.

Move size: 4+ Bedroom Home Service cost: $10000

I have a reservation to move my items out of a storage unit today and I have been speaking with the company for days now. Finally today is here and I am back to scratch because I have not heard from them. Last week I spoke with a rude dispatcher who asked me to find another company if I didn't like his tone of voice, which was very distasteful. Over the weekend, the manager (Mike) had promised to email me paperwork that never came through. I called him again to ask if we were on schedule and about the paperwork and that was in vain.  So I suppose I should be thankful that my items are safe in storage and that I did not go with a company that cannot be trusted from the very beginning.  I di have to admit that Dee, the sales lady was exceptionally kind and I guess she wouldn't be aware of what is going on out in the field while she is behind her computer desk. .

Service cost: $850

I was a little nervous because ali gave me such a great price. ali was there from the begining to the finish of the move. She included full packing in the price. The dispatch office called me and scheduled my time of pickup and the movers were there early.The foreman Larry was so helpful and explained everything to me and labeled all my boxes so when I unpacked, it was so easy.   When the delivery driver gave me a 24 hours notice that he would be there he even waited 1 hour until I got home after work. I work for a big Corporation and I told the head of personell about my experience we should use this company for all future employees moves. .

Service cost: $3780

I had a move from South Carolina to California in December 2012. They were two days late for pick up could not give me any reason why. Never was told that my stuff went to storage before it was sent to California. Made several calls but no one would call me back. Finally get a hold of the actual driver that explained about my stuff being storage that is why the late delivery. When they arrived most of my boxes were messed up. They broke a coffee table and I have a missing book case. They rush me thru my inventory the delivery guys could not even speak english. Then came my calls to the main office on the damage stuff. May several calls and emails and as of today 5-2-2013 still nothing..I WILL NEVER HIRE THIS COMPANY OR RECOMMEND THIS COMPANY TO ANYONE..

Service cost: $3300

I have had a HORRIBLE experience with this company. They were so nice to me when trying to get my business. And gave me one of the best quotes out of all the moving companies, 950$ to move less than a studio apartment from florida to california. GREAT! The day they come to pick it up they load everything on the truck then tell me it is now going to be 1400$! How in the world does it go up that much when I had told them exactly what I was moving from the beginning, nothing changed. For them to take everything off the truck would be 1000$, what a joke. I couldn't afford that. After hours of arguing over the phone with "Mike" and him telling me maybe if I went out on a date with him before I moved then it wouldn't be so expensive..can you say dirtbag? Anyways they finally agreed to knock 100$ off. Still a rip-off. My items showed up in california over a week late. The movers are poorly handling items, one carrying my 50" plasma over his head. And what do you know, its completely smashed. They also drag 2 dressers into my room leave them in the middle of the floor and also, completely broken..both of them. And they wont take them down to the garbage for me, so me being a small female have to find a way to do it myself after I pay so much for them to move me. Then the guy in charge tells me 4 boxes are missing!! Is this really happening?! 4 boxes?! How is that even possible? I demand answers right away but of course he tells me its not his problem and I need to contact Nationwide. I send them pictures, explain what's missing, and then I never hear back. It has now been over 8 months since I moved!! Constantly calling them, begging for a refund, anything will help. My whole life was in that move. They dont  care. Every time I call I speak to the same guy with a heavy accent and he changes his name each time making me re-explain the story. I filed a claim with their insurance company over 3 months ago. Lousy 150$ refund (even tho its well over 5000$ in broken missing things), do you think I have gotten it yet? Of course not. I call them weekly asking where it is, they keep telling me they will deposit it in my account, still no money, months later. Finally last week I was so angry calling them again and start crying in frustration and they have me on speaker phone laughing at me calling me a "loser" because I need 150$ so bad. Im so disgusted with this company and the people in charge. It is not even the money at this point it is how rude, unprofesional, and beyond aggravating this whole experience has been. I know I will never see my money or items again I will try suing but not sure if it will work. Just do yourself a favor and DO NOT DO NOT use this company by any means. You will get over charged, ripped off, lied to, stolen from and have a bad experience just like every other person has.

Service cost: $1400

The company left me stranded in an empty apartment for a month before I got my stuff. Terribly rude, dishonest, and unprofessional.  Plus, they either lost or stole $1500 worth of stuff.
 
I would call, and they would cut me off, or hang up.  The manager told me at one point: "Do you want your stuff or not?" when I called to ask them why they hadn't shipped my stuff after 2-3 weeks of it sitting in storage.
 
After I canceled my travel plans so that I could wait around for them, it takes them weeks to get my stuff out.  Even then, they failed to deliver the legs to my table for another 2 months!  The worst!

Service cost: $1600

DO NOT USE THIS COMPANY..they are worse than scum. I moved recently from the Atlanta to the California and used a moving company to ship my stuff, which has turned out to be the worst experience of my life. Everything from the packing to the delivery was a disaster. 1) They quoted me a price and when the guys shows up to move he says I have more stuff so he will charge me extra. I didn't have more stuff and then he points to the contract saying that it's only a quote. Frustrated and on a pressing deadline I gave in and ended up paying more. No big deal as long as much stuff was being moved and I was on my way. 2) Then my stuff was delivered 2 weeks late. To which they pointed to a fine line in the contract saying that they have a 2 weeks window from when I able to receive my stuff. Angry and really pissed off, there was nothing really I could do, so I just sucked it up and waited for the delivery. 3) Then of course when they showed up they has lost one of my items in the process of shipping. Everything was delivered by 3rd party, who obviously delivered whatever was given to them. At this point I had paid them the money so I knew I was not going to get anything back. I even went to lawyer for advice and he shared some of the moving horror stories. He said that I could sue them, but I will have to go to Atlanta etc. and it would too much work for the payout. At this point I didn't even know what to do. Going back and forth on the phone and of them telling me "we will get back to you if we find it", I knew I had to cut my losses. Anyways, I gave in and decided to settle the claim and just cut my losses and carry on. I mailed in the paper work hoping to get a check in the mail (~$50). Nearly 2 months passed and I didn't hear anything and then I decided to call the claim company and they said that they had forward everything to the moving company and I need to contact them to get my money. When I called the company, they seems like they had no idea who I was and what I was talking about. After a few days of going back and forth again, I got hold of a lady and she said and she will mail the check to me and I should get it in the mail in a few days. A week goes by and nothing. I call back again and they said its in the mail and I will get it soon. 2 weeks go by and nothing. I call back and now I am having trouble getting a hold of the lady, so I tell the whole story to this new guy and he asks me for the amount and says that he will send it tomorrow. Too good to be true?? Coz it is, I have not received anything and I called him back today and he asks me to wait a few more days. They are constantly lying to me, giving my fake names and emails. Everytime I call back, the same guy gives me a different name. Do not..I repeat do not use them!!

Service cost: $1300

They quoted me 870 bucks. After arriving and loading everything on the truck then they come back with an excuse such as you are "such and such feet over" - so they decide to double what I owe them and refuse to return my stuff. Using my furniture as colateral they took their time. Promised my stuff in 2 days but decided since they already doubled their profits to take 2 weeks instead. How many times did I call them and they broke their promoses about delivery? Cant even count them - once they just decided not to even bother calling me and just never showed up. Finally after numerous attempts of trying to get them to deliver my stuff ( and after numerous times of not getting any callbacks from them) they arrived only 2 hours and 2 weeks late! My stuff was broken and a chair was missing. They didn't put anything back together for me, not my bed or my wall unit. They didn't even put things were I told them to. They would only accept cash not checks or credit.

Service cost: $1500

The sales agent quoted us $4,500 for our NC to FL move. This number was obtained after verbally describing furniture in every single room, so I felt it likely the number would be accurate.

I was also worried about insurance, but the sales agent (Ron) said that if we used them to pack (which we did) risk of damage was very low because they are so professional, and in any case, the insurance only applied during packing and unpacking, and during the transit period an insurance of $10,000 applied to the whole truck, so anything damage during transit was covered. This put me at ease, so I signed.

This is where the lies came out:
- The move ended up being 8282 instead of 4500
- The raw cubic footage of the move was 50% off (around 6200) which is a ridiculously high margin given I had described everything. When they arrived, the moving crew expressed surprise at "how much stuff we had". But we had painstackingly described every piece of furniture in detail..
- There we additional fees which had been explained to us, so I can't fault those.
- However, they charged 700$ in "bulky item" and "fuel surcharge" on the final invoice. When I called "customer support" (I use the term loosely) they were unable to explain/justify the fees at all, and these had never been explained up front.
- They did about 1000$ in damage to my goods. However, after scrutinizing the fine print, I saw this "$10,000 insurance on items damaged during freight" was a complete, unadulterated lie. There is no such thing. There is only the .60/lb insurance, which of course would return to me about $5, rather than the 1000 of damage. I did not bother to file, as on top of that the claiming process is extremely onerous - clearly designed to discourage you from filing in the first place.

This is my second long distance move. The first time was using United. My biggest complaint then had been how much they lied about the date of delivery (stuff arrived 3 weeks late and United stopped responding to my calls and even threatened me) but at least the pricing was fair and they paid out insurance.

Nationwide are literally crooks willing to lie to your face, tell you whatever you want to hear, to get your business then hold your stuff hostage till you pay whatever they want.

Move size: 3 Bedroom Home Service cost: $8282

I am very much unsatisfied with the moving provided by Nationwide Movers USA. My rating is very very poor. The items were picked up 1 day earlier than date decided. The manager from Nationwide promised that items will be delivered withing 7 to 8 days, but it took almost 21 days to deliver the goods. The items were loaded to a first Truck from North Charolina using lot of space and the executive gave an estimate for 950 square feet @ the rate of $4.75 per square feet.The initial rate which was finalized per square feet was $2.75. Items were loaded to another Truck which delivered at New Jersey and the total space was less than 500 square feet. This way company fools the customer and claims double the money for moving. The items were not handled carefully and lot of items were broken. The electronics sorund sound system is missing. Computer chair legs are missing and is broken and I have to trash the chair. The dinning table chairs are damaged. The box and mattresses of bed were damaged and dragged on the floor. There were lot of dirty stain on it. Lot of photo frames and glass items are broken eventhogh it was packed very safely. The delivery driver and other helper were very much rude and unproffesional and they threten not to deliver the items at our home. They charged extra $200.00 in cash in advance before delivering the items at my house in New Jesey. The company executive fooling the customer  and the Truck which delivered the items are not from Nationwide movers. They do not respond to your phone once they get confirmation and once the items are loaded to their truck.  .

Service cost: $3470